If you are not happy with your purchase, you may return the item to us for a full refund within 30 days of purchase if it is in unused condition with all tags attached and in original condition and packaging

To Return an Item:

1. Request a Merchandise Return Authorisation Number (RMA) so we can keep manage your return by emailing [email protected] or calling our Toll Free number 1800 330 466.
2. Complete the returns form found in your post bag– remember to include the RMA number and reason for return.
3. Take the enclosed Star Track returns label out of bag.
4. Re-wrap item to be returned so that it is in the same condition as you received it and place back in post bag.

Returns
Taylor Safety Equipment
303 Taylor St
Glenvale QLD 4350

PLEASE NOTE:
Taylor Safety Equipment does not sell used products. Your items must be returned in new and unused condition with all tags attached and in original condition. Shoes or boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. If your item shows any evidence of wear (including, but is not limited to, deodorant, cologne or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.

Refunds
We will refund your purchase within 7-10 days of receiving the return.  Your refund will be issued through the same transaction method used to make the original purchase. If the product was ordered with a promotional voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order.

Exchanges
If you would like to exchange your goods we recommend placing a new order on our website for the exchange product at the same time as returning your original items for refund to avoid exchange items selling out.

Faulty Products
Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse.  In the rare circumstance that your item has a defect, please send it back to us with the Return Form filled and the goods will be assessed. We may also consult with the supplier and/or manufacturer.  If the product is found to be faulty you will receive a full refund, otherwise the product will be returned to you. This may take longer than 7-10 days as a third party may be involved in the assessment.

For additional information please contact our Customer Service Team on 1800 330 466